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New Member Promotion
New Member Promotion
Q1: What is the New Member Promotion?It is a promotional campaign for new members on AliExpress.com.
On this promotion, new members may enjoy one of the following offers:
i) “US$4 off US$20 AliExpress Coupon”; New members may catch a US$4 off US$20 AliExpress Coupon on a first-come, first-served basis.
ii) “US$0.01 Products”; New members may purchase a product at special discounted price US$0.01.
iii) “US$2 AliExpress Coupons for US$0.01”.
New Members may purcahse a US$2 AliExpress Coupon for US$0.01. (The US$0.01 will be refunded once the order is completed.)
For more details, visit http://sale.aliexpress.com/__pc/promotion_rule.htm Q2: When does the campaign take place?It begins September 19, 2016 at 00:00:00 PDT and ends September 30, 2016 at 23:59:59 PDT. Q3: How can I get access to the campaign?For eligible customers, you will find a pop-up banner on AliExpress homepage that leads to the campaign’s landing page.
On this promotion, new members may enjoy one of the following offers:
i) “US$4 off US$20 AliExpress Coupon”; New members may catch a US$4 off US$20 AliExpress Coupon on a first-come, first-served basis.
ii) “US$0.01 Products”; New members may purchase a product at special discounted price US$0.01.
iii) “US$2 AliExpress Coupons for US$0.01”.
New Members may purcahse a US$2 AliExpress Coupon for US$0.01. (The US$0.01 will be refunded once the order is completed.)
For more details, visit http://sale.aliexpress.com/__pc/promotion_rule.htm Q2: When does the campaign take place?It begins September 19, 2016 at 00:00:00 PDT and ends September 30, 2016 at 23:59:59 PDT. Q3: How can I get access to the campaign?For eligible customers, you will find a pop-up banner on AliExpress homepage that leads to the campaign’s landing page.
Q4: Am I an eligible customer?You must be:
i) a newly registered member of AliExpress.com; or
ii) a registered member of AliExpress.com but have never made a purchase before; and during the promotional period, add a new payment card (credit or debit) to your account. Q5: Can I get access to the campaign on the AliExpress app?No, it is unavailable on the AliExpress app. Visit our website to view the offers. Though, if you get a coupon from this campaign, you can apply it on both the AliExpress app and the website. Q6: Can I get all the three offers?No, each eligible customer can enjoy only one out of the three offers. Pick your favorite!
i) a newly registered member of AliExpress.com; or
ii) a registered member of AliExpress.com but have never made a purchase before; and during the promotional period, add a new payment card (credit or debit) to your account. Q5: Can I get access to the campaign on the AliExpress app?No, it is unavailable on the AliExpress app. Visit our website to view the offers. Though, if you get a coupon from this campaign, you can apply it on both the AliExpress app and the website. Q6: Can I get all the three offers?No, each eligible customer can enjoy only one out of the three offers. Pick your favorite!
Q7: Why can’t I find all the three offers on m.aliexpress.com on my mobile browser?On m.aliexpress.com, only the “US$4 off US$20 AliExpress Coupon” is available. If you prefer the “US$0.01 Products” or “US$2 AliExpress Coupons for US$0.01”, please visit AliExpress.com on your computer.
Q8: How do I know if I get the coupon or not?You can check your coupon status under My Orders > My Coupons
(https://coupon.aliexpress.com/buyer/coupon/listView.htm) Q9: How to apply the coupon I get from this promotion? Step 1. On the product detail page, click ‘Buy Now’ to place order. Or you may click ‘Add to Cart’ and add multiple items to your Shopping Cart. Step 2. On the Place Order page, select any coupon you would like to apply to this order in the dropdown menu. Here are two video tutorials you may find useful:
How do I use coupon on computer
How do I use coupon on app
(https://coupon.aliexpress.com/buyer/coupon/listView.htm) Q9: How to apply the coupon I get from this promotion? Step 1. On the product detail page, click ‘Buy Now’ to place order. Or you may click ‘Add to Cart’ and add multiple items to your Shopping Cart. Step 2. On the Place Order page, select any coupon you would like to apply to this order in the dropdown menu. Here are two video tutorials you may find useful:
How do I use coupon on computer
How do I use coupon on app
Q10: Why I failed to apply a coupon to my order?Sometimes, you may find a coupon unavailable for an order. To find out why:
1. Check your coupon’s validity period under My AliExpress > My Coupons If the coupon status is ‘Expired’ or ‘Used’, you can’t apply this coupon anymore.
2. Check whether your payment amount reaches the minimum order requirement: For example, if a coupon is only valid for orders over US $100, but your order value is US $80, then you won’t be able to apply it to this order.
3. Check for specific coupon terms, such as the required device or specific items. Q11: I applied a coupon but didn’t place the order successfully. How can I get my coupon back?If you’ve applied an AliExpress coupon to your order, which get closed, your coupon will be returned along with your full refund. And it will not affect the coupon’s validity period. Q12: If a coupon is expired, can I get a new one to replace it?Coupons that remain unused after the specified validity period will lapse and cannot be refunded or resent. Please pay attention to the validity period and apply your coupon in time.
1. Check your coupon’s validity period under My AliExpress > My Coupons If the coupon status is ‘Expired’ or ‘Used’, you can’t apply this coupon anymore.
2. Check whether your payment amount reaches the minimum order requirement: For example, if a coupon is only valid for orders over US $100, but your order value is US $80, then you won’t be able to apply it to this order.
3. Check for specific coupon terms, such as the required device or specific items. Q11: I applied a coupon but didn’t place the order successfully. How can I get my coupon back?If you’ve applied an AliExpress coupon to your order, which get closed, your coupon will be returned along with your full refund. And it will not affect the coupon’s validity period. Q12: If a coupon is expired, can I get a new one to replace it?Coupons that remain unused after the specified validity period will lapse and cannot be refunded or resent. Please pay attention to the validity period and apply your coupon in time.
Q13: When will you refund the 0.01 USD that I spend on the $2 AliExpress Coupon?Upon completion of the order of the US $2 AliExpress Coupon, US$0.01 will be refunded to the charged payment card account.
Q14: Why is my order closed?If your order is closed, you will receive a notification at your email address with the detailed reason. Below are some possible reasons that can lead to an order being closed:
1. You didn’t make payment for the order in time
2. You applied a ‘new member only’ coupon to the order but actually do not fit our definition of a new member, e.g. you already bound this credit card to your account before
3. You cancelled the order
4. The seller failed to arrange shipment in time (you will receive full refund in this case) Q15: I receive a message ‘Sorry, all of today's coupons have been claimed’ when I try to get the coupon, what should I do?The amount of coupons available each day during this campaign as well as the total amount is limited. And it’s issued on a first-come, first-served basis. When the daily limit is reached, you will receive the above message when trying to get the coupon. Don’t be late to the party! You can try again earlier tomorrow as long as the New Member Promotion is on and you’re still eligible for it.
1. You didn’t make payment for the order in time
2. You applied a ‘new member only’ coupon to the order but actually do not fit our definition of a new member, e.g. you already bound this credit card to your account before
3. You cancelled the order
4. The seller failed to arrange shipment in time (you will receive full refund in this case) Q15: I receive a message ‘Sorry, all of today's coupons have been claimed’ when I try to get the coupon, what should I do?The amount of coupons available each day during this campaign as well as the total amount is limited. And it’s issued on a first-come, first-served basis. When the daily limit is reached, you will receive the above message when trying to get the coupon. Don’t be late to the party! You can try again earlier tomorrow as long as the New Member Promotion is on and you’re still eligible for it.