Everyone who shops on AliExpress receives the following guarantees:
You will get a full refund if your order does not arrive within the delivery time promised by the seller.
If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.
Sellers can also offer additional guarantees for their products:
Products which fall under this return policy can be returned domestically, as long as they are unused and in the original packaging. No questions asked!
If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included).
If your order hasn't arrived within the promised time, or isn't as described - contact the seller.
Most sellers are happy to quickly resolve any issues.
If you were unable to resolve the problem with the seller, you can submit a refund request by clicking Open Dispute.
Here, you can formally discuss solutions with the seller.
If you are not satisfied with the seller’s solutions, you can Escalate Dispute to us.
We will mediate between you and the seller to resolve the problem
Tip:The best way to protect your purchase is to carefully check the seller’s feedback from his buyers and product description before ordering.
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