Local ReturnYou have 15 days from receiving the item(s) to return your order without explanation as long as:
- All items are in perfect condition and in the original packaging.
- Any safety seals are not damaged and all labels are retained.
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How to Return Your Order and Get a Refund1. Open a dispute within 15 days of receiving the order2. Return the item(s) with the order number included to our local address3. Back to AliExpress to enter the shipping number4. Wait for a refund once we receive your returned item(s)
Service ScopeNot all products on AliExpress.com include the Local Return service. The seller can choose whether or not to offer this extra service. Sellers that offer the Local Return service will have a label or icon on their product details page.
FAQs About Returns1) What is the deadline to apply for a return?
You must apply within 15 days of receiving the item(s). To return items, you must keep them in perfect condition, without using or removing the labels and the original packaging.
2) Who pays for the shipping costs when making the return?
You must cover the return shipping costs to the designated local return address.
3) How long does it take to be refunded in full?
A full refund takes a maximum of 14 calendar days once we receive your returned item(s) and confirm that the conditions for reimbursement are met.
4) How do you deliver/deposit the refund?
Your refund will be returned using the same method used for the original payment of the purchase.
5) How can I make an exchange instead of a return?
We're sorry, but item exchanges are not currently supported. However, you may place a new order before or after receiving a refund, since the return order and the new order are independent processes.