One-Year WarrantyAdministered by Allianz Global Assistance
If a phone or tablet you bought on AliExpress stops working due to a manufacturing defect, Allianz Global Assistance will help to quickly repair or replace your device. Coverage is available on all devices purchased in France, Poland, Germany, Belgium, Italy and the Netherlands.
1. Purchase a phone or tablet and receive a one-year warranty service administered by Allianz Global Assistance.3. We'll quickly repair or replace your device!Easy as 1-2-32. If something goes wrong, submit a warranty request.
Find your Warranty Contract numberHow do I submit a warranty request?Submit your service requestBefore submitting a request
Please review the Warranty Terms and Conditions to see if your problem is covered by the one year warranty service.
Note: This does not replace or affect your statutory rights*.You can find your contract number in the Warranty Confirmation email sent to you.Log in to the Online Claim portal, fill in the required information and that's it! You can track the status of your request through the Online Claim portal.
Allianz Global Assistance is a globally renowned specialist brand of Allianz Worldwide Partners. Our global family consists of over 16,000 employees and presence in 75 countries. We speak 70 languages and handle over 40 million cases per year, protecting customers and employees on all continents around the world.We partner with major manufacturers, consumer electronics retailers and telecommunications operators in order to provide warranty and insurance services for all types of devices. We also help major airline companies and online travel agencies to provide better travel insurance and assistance to end consumers, and work with automotive manufacturers to provide emergency assistance wherever customers need us.Who is Allianz Global Assistance ?The Allianz Group serves 86 million retail and corporate customers in more than 70 countries, making it one of the world's largest insurers and asset managers. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property and health insurance to assistance services, credit insurance and global business insurance.
*You are entitled to the right of :
14 days to reconsider your purchasing decision and withdraw
2 years Standard manufacturer warranty for your cover, if any item that is different from how it is described or that has manufacturing defeats. If you would like to activate this warranty, please contact your seller.
Accurate information of your transaction and clear terms that bind your deal.
Seeking help from the relevant consumer support from your country of residence
Any relevant buyer protection that may be implemented by Aliexpress from time to time (e.g. e-commerce)