Buyer ProtectionWelcome to AliExpress Buyer Protection. We want you to shop with confidence and worry less. Our Buyer Protection ensures that your purchases are covered in the event that you encounter a problem.
"We have your back"Basic Buyer Protection ensures you will receive your item on time and as described. For certain countries, we provide Advanced Buyer Protection with one-year service guarantee for mobile phone.
Basic GuaranteesAdvanced GuaranteeRefund GuaranteeExtra WarrantyIf you didn't receive your product or it is significantly different to the description, we guarantee to refund your payment.Our sellers offer a 2-year guarantee on most their products, limited to most EU countries. The warranty may be manually selected or automatically added to your purchase.On Time Delivery GuaranteeWe want to ensure that your purchase will arrive on time, therefore we provide a guarantee that products will be delivered by a set date.HOW DOES IT WORKTERMS & CONDITIONSHOW DOES IT WORKTerms & ConditionsRGOTEW
Still have questions?24/7 Customer ServiceOur customer service team is always ready to help. We speak English, Russian and Spanish.
Please note: Our Russian teams are only available from 07:00-01:00 local time (Moscow) and Spanish teams are only available from 09:00-21:00 local time (Madrid).buyer rules24