Basic Buyer Protection
We guarantee your purchases will be delivered on-time and as described.
How Does Basic Buyer Protection Work?
1. Contact3. Get AliExpress involved2. Open a disputeOpen communication with the seller to discuss your problem or contact our customer service team.If you can't come to an amicable agreement after contacting the seller, simply raise a claim by opening a dispute within 15 days of the completion of your order.Most sellers will respond to your claim quickly, however if you are not satisfied with the result you can escalate your dispute.