MONEY BACK GUARANTEEWe promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get the refund in 15 days after the claim process finishes.Terms & Conditions
1. Contact Seller2. Apply for Refund3. Get Money Back in 15 DaysGo to your order history and select the item. Discuss the issue with the seller and see possible solutions.If you can't come to an agreement with the seller, simply apply for a refund by opening a dispute in the order page. Be sure to do this within 15 days of your order confirmation.Most sellers will return your money in 15 days, however; if it's not resolved, you can contact AliExpress from the order detail page to escalate your dispute.
Local ReturnSellers that offer 'Local Return' service will have the above 'Local Return' icon on their item details page. With 'Local Return' service, you could get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item without any reason. It's easy and fast:Easy• You may return items for any reason to one of our local warehouses, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc.• Remember to select 'Easy Local Return' as the return reason.Fast• After your local return has been made, we will process your refund within 7 days.• Items will be processed at a local warehouse, instead of being sent back to China.Return Shipment FeeThe return shipping costs to the designated local return address are borne by the buyer.
Local ReturnYou can enjoy our Free Return service within 30 days of receipt of delivery.Service ScopeSellers can choose to offer this extra service, and will most likely do so if they are using a warehouse that is located in your country. This service is limited to Italy.Conditions for Submitting Refund Requests• The item must belong to one of the following categories: Home & Garden, Men's Clothing, Mother & Kids, Apparel & Accessories, Sports & Entertainment, Luggage & Bags, Jewelry & Accessories, Women's Clothing or Shoes.• The item has not been used.• The item is in perfect condition and in its original packaging.Return Shipment FeeThe shipping cost of your returned goods will be paid by the seller.
Local ReturnSellers that offer 'Local Return' service will have the above 'Local Return' icon on their item details page. With 'Local Return' service, you could get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item without any reason.Return Shipment FeeThe shipping cost of your returned goods will be paid by the seller.
Local requirementsThe seller must comply with other relevant legal requirements (warranty, return, etc.) that may be applicable depending on your location as buyer. For instance, in most EU countries you will generally have a 2-year legal conformity warranty and a 14-day free right to return (please note that in case of return, the buyer must bear the cost of returning the products to the seller).